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One of the really useful features in our new community is the ability to mark content as helpful or correct. You'll be able to let other members know if their suggestion answered your question or let us know if a resource is helpful (or unhelpful). 

 

Mark Documents as Helpful or Not Helpful

 

If you're ever checking out the documents section, you should see this option at the bottom:

 

If you select either of these, it's beneficial. Selecting Helpful will push these docs up in search results. Selecting Not Helpful will let us know which docs need to be updated/improved. 

 

Mark Replies as Correct 

 

Anytime you ask a question, you'll see the option to mark a response as correct with this option:

 

 

If you mark a reply as correct, other members will be able to tell which topics are resolved - and where they may be able to find questions with valid solutions. A question that has a correct answer will appear with a check mark in the search results:

 

 

Be sure to take advantage of these features so we can keep all the community content as useful as possible! 

Every day, hundreds of comments are posted here in the community. Community members and Alfresco employees are chiming in, hoping to help with your questions. If you'd like to say thank you, there are a handful of ways to do that.

 

1. Mark their answer correct.

 

CorrectAnswer.png

 

If you post a question and someone gives an answer that solves your problem, be sure to mark the Correct Answer option. This will help other members find the correct response faster and award points to the person who posted the correct response.

 

2. Like their reply or mark as helpful.

 

If you were looking for an opinion, maybe "correct answer" doesn't quite work for you. You still have the option to thank others for their replies by marking them as Helpful or Liking them. Users receive points for these actions as well.

 

HelpfulLike.png

 

3. Give them a badge.

 

There are several badges available for you to give your fellow community members. From the member's profile, select Give Badge from the Action menu:

 

GiveBadge.png

 

Choose the most appropriate here:

 

Select Badge.png

 

You can write a little note and award the member some of your points for their contribution, if you'd like:

 

SendPoints.png

 

You can also do this directly in a reply. When you @mention someone, you'll see the Give Badge option by their name. The only downside here is that the option to give points isn't available:

 

CommentBadge.png

 

Let me know if you have any questions using these functions!

1. Complete Your Profile

 

Your profile is valuable in so many ways. Many of the fields you complete can be used in search or as filters to help other like-minded users connect with you. It also provides some context around how you interact with Alfresco (product, version, job title), which can help other users answer your questions appropriately. You'll want to update your preferences, should you want to keep all community notifications in the community, rather than in your email. 

 

To update your profile, click your avatar image in top right menu and select "Edit Profile."

 

2. Follow a Space

 

Keep informed in your areas of interest by Following a space. If you're working in ECM, just click Follow on the ECM home page.

 

 

You can then set up streams of people or spaces that you follow on the news page

 

3. Let us know what you're working on. 

 

We've created a post here to share what you're working on currently. You can chat with other members who may have similar interests (or pain points) and exchange ideas. Get to know each other beyond your location and title - and see if you can help or be helped!

There are quite a few different ways to find topics that interest you in the community. You can use the search icon in the top right hand corner or ask a question on the homepage of the space (ECM, App Dev, etc) that you're visiting.

 

If you're interested in seeing the most recent activity in a space, use the Activity tab.

 

 

This will give you a list of the newest activity - new discussions or blogs posted, new comments, documents updated, etc. 

 

 

If you want to see ALL the content or narrow down the type of content you're seeing, use the Content tab. This will give you a list of all ECM content, regardless of type (blog, question, poll, etc).

 

 

You can then select the content type you'd like, or the category you'd like to focus on. You can also filter by action (marked helpful, marked outdated, etc) or by particular tag. Tags are free-text, so just start typing and see what comes up. 

 

This new community is amazing!

Posted by aadams Sep 19, 2016

I want to thank the teams that worked on building this Alfresco Community.  It is really impressive and should enable terrific conversations and immediate and tangible benefit for users of Alfresco.  Thank you!

A classic post from Mike Hatfield, Engineering Manager, Client Applications:

There are a number of ways you can help get your questions answered on this community. Please try to adhere to the following guidelines:

  1. Do use the Search function to see if your question has already been answered. 
  2. Do add the most appropriate category to your question.
  3. Don't crosspost the same question to multiple categories or spaces. 
  4. Don't use all-caps or unnecessary punctuation in your post title. Choose a title that is descriptive of the issue you are seeing. Good titles will help Community members as they scan the forums looking for topics that are interesting to them. Bad titles--titles that make no sense, titles that that claim to be "Urgent!", or titles in all-caps--are avoided like the plague.
  5. Do post as much information about your problem as possible. Be specific about what you are trying to do. Stating problems such as "I have lots of install problems, please help!" is difficult to respond to.
  6. Do include the alfresco.log file, the entire exception trace (use a code block), and any error messages you are seeing. And don't forget to provide the specific version (like 4.0.d), edition (Community versus Enterprise), and distribution (WAR-only, binary installer, build-from-source).
  7. Do your homework. The Community likes to help people who have shown they have done at least some initial investigation into the problem. Search the community and Jira before posting. Tell us what you've tried so far. What resources have you leveraged? Where in the source code have you looked? Alfresco isn't a black box. It's open source. Roll up your sleeves, dig in, and work up a sweat before you post.
  8. Do be patient! Alfresco engineers, partners and other community members are all very busy people and are often helping out in their spare time. "Bumping" a topic after 24 hours will not help you get an answer and, in fact, may prevent you getting an answer as it looks as though somebody has replied.
  9. Don't send Private Messages or direct email asking questions, or asking for your topic to be answered quicker.
  10. Do use Jira to report bugs. If you've found a reproducible bug, please raise it in Jira with as much information as possible so we can reproduce it ourselves.
  11. Do update your profile and your signature. Tell us a bit about yourself like who you work for and where you are located. That way, you're more than just a username. Build a rapport with your fellow community members. You might also want to specify your Alfresco version so you don't have to type it every time you post.
  12. Do be respectful and courteous in your posts. We all get frustrated sometimes, but profanity, abusive language, and generally negative comments won't get you any answers, and will not be tolerated.
  13. Finally, please try to find unanswered questions from other community members and help answer them yourself. These forums can only work if people help each other.

The single most important way to get help, especially for installation problems is: Post your alfresco.log file!
And please don't cut/paste what you think is an exception; often important detail will be removed. If the log file is too big for a forum post, then use any of the free web-based tools and submit a link.

Please also note: Share will not let you log-in if the Explorer application is either not running correctly or running on a port other than 8080 and you haven't told Share where to find it. You must get Explorer (/alfresco) working before attempting to run Share.

Thanks for reading and thank you for choosing Alfresco,
Mike