Kalpesh Patel, CEO at ContCentric
Tell us a little about your background and how you came to use Alfresco.
I came to Alfresco as a team leader of my ex-employer when the department
was new. I am one of the first Alfresco Certified Trainers in Asia. I went
on to overlook around 80 Alfresco installations.
What challenges did you face? What are you most proud of?
Find trained developers!
I am most proud of the fact that expansion was very quick I took the number
to 60 Alfresco developers in 3 years. Four books were authored by the team
under my review. I am proud to be mentor of those authors.
How are you using Alfresco currently?
I am owning the startup named ContCentric. The mandate is to have 100%
Alfresco Certified engineers in the company. We are currently using
community versions of both Alfresco Share and Activiti to develop projects.
We are high on using add-ons or customizing the product to suit to the
client's requirement better.
What resources have been the most helpful?
Community is the most useful resource. We get to enrich our knowledge. New
much organized documentation is equally helpful.
Any secrets, hacks or advice for new users?
Alfresco is a great product. It is very important to understand the best
practices to use Alfresco. I advice to follow and understand alfresco
documentation thoroughly before diving deep into Alfresco. For developers,
I advice to get trained by a professional trainer or by online training
sessions organized by Alfresco University time-to-time. When you are facing
issue, do not get overwhelmed by error. Just copy the message, and search
on community or google and majority of the time, you will end up on useful
information to solve the issues.
What are you working on at the moment (could be outside of Alfresco)?
I would like to throw a light on two prominent projects based on Alfresco.
One is for Non-Banking Financial Services sector which will cater to the
necessity of controlling huge amount of documentation and the processes
such as lead management, solution offering, credit process, disbursement
notifications and revenue control.
The other project is for IT Change Management. We have made a POC using
Activity 6.0.0 beta. The process flow of system changes requested by the
users is managed. There are more than one approval workflows which are
triggered to the particular user. The CIO would be able to track all change
requests on real time with their current status.
If you’ve worked on multiple Alfresco projects, which has been your
Alfresco project at CCH - a prominent healthcare staffing services spread
across 50 states of USA was a great experience. We replaced a proprietary
DM to establish robust and cost effective system. We used third party
integrations to achieve customized view, advance editing, fax set-up etc.
The client runs 700+ workflows/day, 280+ file-types and 100,000 folders and
over 2 million documents. Client saved around 70% of cost by adopting
open-source product and eliminating vendor-locking.
What’s one tech trend/software/app that really excites you?
Being an Alfresco aficionado, my excitement also revolves around Enterprise
Content Management. The large organisations are considering a separate ECM
engine like Alfresco in addition to ERP they already have, is going to be
key-growth driven in near future.