Forums Moderation

Document created by resplin Employee on Jun 6, 2015Last modified by alfresco-archivist on Aug 31, 2016
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The official documentation is at: http://docs.alfresco.com




How to be a Moderator


  • Sign up for an account at forums.alfresco.com.
  • Participate in the forums in the languages you speak.
  • Demonstrate your helpfulness by answering a lot of questions over a long period of time and earn points for your posts.
  • Have someone from the community send an email to community@alfresco.com nominating you to be a moderator with an explanation as to why you would make a good one.

Duties of a Moderator


  • Help ensure that the questions posted in the forums you are responsible for get some sort of answer. This doesn't mean you have to answer it personally. It may mean asking the original poster to provide more information. Or it may mean referring the thread to someone you know who may know the answer.
  • Moderators should unpublish posts that are spammy, offtopic, abusive, or otherwise offensive. Those posts will show up in our lists, and we can then delete the accounts of the offending people.
  • Move posts into the appropriate forum. For example, the 'Alfresco Share' forum is for non-technical, end-user discussions, but it is often mistakenly used as a place where people are asking configuration, customization, or development questions. Those posts should be moved into 'Alfresco Share Development'.
  • Move job related posts to 'Jobs & Projects'. After moving the post send a warning to the user. People who post job related posts in the wrong forum get one warning before being banned.
  • Delete duplicate posts, making sure that both posts are actually published (i.e., visible to the public) before you delete the redundant post.
  • If someone raises a concern that you think the community team should address, please escalate it by emailing community@alfresco.com. This is especially important for non-English forums.
  • Translate announcements from the English forum into the forums for your language.
  • Let us know if you ever need to stop being a moderator.

Moderation Procedures


Deleting a Spam User & Posts


The most effective way to eliminate spam, especially a user that posts multiple times, is to delete the user and report them to Mollom. Please be extremely careful and triple-check before deleting a user, they cannot be recovered after being deleted and Mollom will register legitimate posts as spam.


  1. Click the author of the spam post's name
  2. Please make sure that this is NOT A LEGITIMATE ACCOUNT by checking posts in the 'Posts' tab. Once deleted, a user cannot be recovered.
  3. Click on the 'Edit' tab at the top
  4. Scroll down and click 'Cancel Account' at the bottom
  5. Click the radio buttons for 'Delete the account and its content.' and 'Spam, unsolicited advertising'

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  1. Hit 'Cancel Account'

Moving a Post


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  1. Click the 'Edit' button on the bottom of the post.
  2. Click the drop-down list under 'Forums'
  3. Select the proper forum for the post to be filed under.
  4. Click 'Save'

Deleting a Duplicate Post


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  1. Verify that there are two duplicate published posts, and that one needs to be deleted.
  2. Click the 'Delete' button on the bottom of the post.
  3. Verify the top radio button, 'Do not report' is clicked, and then click 'Delete'. Remember that you cannot recover a deleted post, be very careful!

Translating a Post


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  1. Click the 'Translate' tab at the top of the post that you want to translate
  2. Click 'Add Translation' for the language you wish to translate the post to.
  3. Type your translation.
  4. Click 'Save'

Community

Outcomes