Authentication details not recognized at log-in

[massimo0987]

Dear Community,

We have installed Alfresco Community v5.2.0 on our company server. Alfresco takes the users form the active directory of Windows, so all of us can enter Alfresco using our windows credentials.

Now a collegue of us, Colleague001, is having the following problem: logging to Alfresco fails with the warning message “Authentication details have not been recognized or ACS could not be available in this moment” (see attached screenshot01). This is very strange because Colleague001 has always been able to access Alfresco.

If I search for Colleague001 inside the members of the site, he is still there (see screenshot 02) as always.

Why is Colleague001 not able to enter Alfresco anymore?

Thank you for your help!

Best regards

Massimo (Italy)

[jpotts]

First, make sure that other users can log in successfully. That message could indicate that Alfresco is down.

Second, site membership does not determine whether or not someone can authenticate. What matters is whether or not they are listed as a user. So, go to the admin console and search for Colleague001 in the user list to make sure the user is there and that everything appears okay with the user entry.

Another problem could be that Colleague001 is in a different part of the LDAP directory than users who can authenticate successfully. It might be helpful to look at the user in LDAP and compare the entry with a user who can log in successfully. If there is a difference it could be a good clue. An example of a common problem is when the user is moved to a different part of the directory tree and the LDAP configuration in Alfresco does not include that part of the directory in its search base.

Last, if everyone else can log in successfully and the user is okay in Alfresco and in LDAP, it could be that Colleague001 is using the wrong password. If you have another system that is using the same LDAP directory, have them log in to that system using the exact same password they are trying to use with Alfresco.

[massimo0987]

Dear Mr. Jeff Potts,

thank you for your very complete reply. Now we check for all the points and will inform you asap.

Best regards and nice day,

Massimo Mangiarotti

(Italy)

[massimo0987]

Dear Jeff Potts,

we have checked all your points. They are all ok, but the problem is still there. What about removing Colleague001 from Alfresco and then re-loading him from LDAP? Can this solve the authentication issue?

Awaiting for your kind reply,

best regards

Massimo 

[massimo0987]

Dear Jeff Potts,

at the end we have solved our authentication issue.  Thank you very much for your helpful suggestions.

Best regards

Massimo Mangiarotti

(Italy)

[massimo0987]

Dear Jeff Potts,

at the end we have solved our authentication issue.  Thank you very much for your helpful suggestions.

Best regards

Massimo Mangiarotti

(Italy)