Unable to acces to Alfresco after a server restart

thibault_l · ‎19 May 2017

Hello,

I have Alfresco Community 5.2 installed on port 80 and an ASP.net client on port 81 using IIS on the same server (window server 2012) and it's worked together for 2 weeks. But today, after an update of the client and a restart of the server (and didn't modify any config file in alfresco), I can't acces to alfresco (/alfresco and share) : it's send the following error message :

Not Found
HTTP Error 404. The requested resource is not found.

So I tried things like

desactive the client site from IIS.
stop and restart the firewall rules on tomcat/bin/tomcat7.exe
check if an app used port 80
restart the window server

I checked the log and the only error I have is in the catalina.log :

GRAVE: Failed to initialize end point associated with ProtocolHandler ["http-apr-80"]
java.lang.Exception: Socket bind failed: [730013] Une tentative d?accès à un socket de manière interdite par ses autorisations d?accès a été tentée.
   at org.apache.tomcat.util.net.AprEndpoint.bind(AprEndpoint.java:453)
   at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:646)
   at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:434)
   at org.apache.catalina.connector.Connector.initInternal(Connector.java:978)
   at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
   at org.apache.catalina.core.StandardService.initInternal(StandardService.java:559)
   at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
   at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:821)
   at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
   at org.apache.catalina.startup.Catalina.load(Catalina.java:638)
   at org.apache.catalina.startup.Catalina.load(Catalina.java:663)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
   at java.lang.reflect.Method.invoke(Unknown Source)
   at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:280)
   at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:454)
mai 19, 2017 3:39:07 PM org.apache.catalina.core.StandardService initInternal
GRAVE: Failed to initialize connector [Connector[HTTP/1.1-80]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-80]]
   at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:106)
   at org.apache.catalina.core.StandardService.initInternal(StandardService.java:559)
   at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
   at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:821)
   at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
   at org.apache.catalina.startup.Catalina.load(Catalina.java:638)
   at org.apache.catalina.startup.Catalina.load(Catalina.java:663)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
   at java.lang.reflect.Method.invoke(Unknown Source)
   at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:280)
   at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:454)
Caused by: org.apache.catalina.LifecycleException: L''initialisation du gestionnaire de protocole a échoué
   at org.apache.catalina.connector.Connector.initInternal(Connector.java:980)
   at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
   ... 12 more
Caused by: java.lang.Exception: Socket bind failed: [730013] Une tentative d?accès à un socket de manière interdite par ses autorisations d?accès a été tentée.
   at org.apache.tomcat.util.net.AprEndpoint.bind(AprEndpoint.java:453)
   at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:646)
   at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:434)
   at org.apache.catalina.connector.Connector.initInternal(Connector.java:978)
   ... 13 more

Nothing in alfresco.log and share.log.

alfrescoTomcat service is running in the task manager.

I can acces to my client site, so the error should come from to tomcat server, right ?

My share-config-custom.xml :

   <config evaluator="string-compare" condition="Remote">
      <remote>
         <endpoint>
            <id>alfresco-noauth</id>
            <name>Alfresco - unauthenticated access</name>
            <description>Access to Alfresco Repository WebScripts that do not require authentication</description>
            <connector-id>alfresco</connector-id>
            <endpoint-url>http://localhost:80/alfresco/s</endpoint-url>
            <identity>none</identity>
         </endpoint>
         <endpoint>
            <id>alfresco</id>
            <name>Alfresco - user access</name>
            <description>Access to Alfresco Repository WebScripts that require user authentication</description>
            <connector-id>alfresco</connector-id>
            <endpoint-url>http://localhost:80/alfresco/s</endpoint-url>
            <identity>user</identity>
         </endpoint>
         <endpoint>
            <id>alfresco-feed</id>
            <name>Alfresco Feed</name>
            <description>Alfresco Feed - supports basic HTTP authentication via the EndPointProxyServlet</description>
            <connector-id>http</connector-id>
            <endpoint-url>http://localhost:80/alfresco/s</endpoint-url>
            <basic-auth>true</basic-auth>
            <identity>user</identity>
         </endpoint>

         <endpoint>
            <id>alfresco-api</id>
            <parent-id>alfresco</parent-id>
            <name>Alfresco Public API - user access</name>
            <description>Access to Alfresco Repository Public API that require user authentication.
                         This makes use of the authentication that is provided by parent 'alfresco' endpoint.</description>
            <connector-id>alfresco</connector-id>
            <endpoint-url>http://localhost:80/alfresco/api</endpoint-url>
            <identity>user</identity>
         </endpoint>
      </remote>
   </config>

and my alfresco-global.properties

alfresco.context=alfresco
alfresco.host=127.0.0.1
alfresco.port=80
alfresco.protocol=http
share.context=share
share.host=127.0.0.1
share.port=80
share.protocol=http

For now, I don't have more ideas to debug this.

So what can be the source of the problem ?

Thanks

billydekid · ‎21 May 2017

Hi,

The hint might be this log:

Caused by: java.lang.Exception: Socket bind failed: [730013] Une tentative d?accès à un socket de manière interdite par ses autorisations d?accès a été tentée.

This issue relates to authorization / permission to access this port.

Does this service run as administrator privileges?

[bayu]

thibault_l · ‎22 May 2017

Yes, this servie run with the adminstrator privileges, as he always done and worked for 1 month.

I had this error the last friday without modify privilege access to my server

billydekid · ‎22 May 2017

Hi, just curious on this part:

an ASP.net client on port 81 using IIS on the same server

What's the actual purpose of this "client" here, what's the topology or client-server relation with Alfresco. Sorry, since I have no experience with this kind of solutions. The problem triggered by this client.

thibault_l · ‎22 May 2017

I'm currently in internship and I have to implement Alfresco Community and build a web client in ASP.net

The web client, using the REST API and CMIS 1.1, is built for :

make easier the transfert to Alfresco.
call another software API when the document is archived into Alfresco.

About the problem, I solved it by interchanging the ports:

the web client (on the iis) is on :80
alfresco is on :81

I don't know if the problem will occur again because the previous configuration (alfresco on port 80 and web client 81) work for 2 weeks greatly but suddenly gave me this exception.

billydekid · ‎22 May 2017

Interchanging the ports solve the problem, hmm.. it's strange.

Have you try to deploy on different server, i.e. Alfresco installed in Linux box, and set both on port 80.

thibault_l · ‎22 May 2017

I've only one VPS available for this project, so I can't test.

But if the probleme happens again, I will try to get an another VPS and try it.

Currently, it's not a problem if these applications are not both on port 80.