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Escalation of event with respect to timer

Question asked by rptapas on Feb 3, 2010
Hi Mike ,
      I am facing problem while escalating event with respect to timer.i am giving u brief description w.r.t problem.I have some task which is assigned to user.If the user is not taking any action on the task then the task should remove from the task list and escalate to some other space.With respect to timer everything is working fine except removing the task from the task list.Please let me know where i am going wrong.Please reply this as soon as possible.Its in critical condition…