AnsweredAssumed Answered

Ticketing

Question asked by dranakan on Apr 23, 2012
Latest reply on May 21, 2012 by dranakan
Hello,

We want to use a ticketing system. The goals are :

- Store some emails easily
- Connect with Outlook
- Having a ticket history (view of all the mails, who has replied, …)
- Having a global view of the tickets
- Adding some reminders
- …

We don't know if Alfresco is the best to do this. We can connect Outlook to Alfresco (http://wiki.alfresco.com/wiki/IMAP) but the ticketing management should generates a lot of custom development.
We are also looking on : http://www.otrs.com/en/

(Post on french forum : https://forums.alfresco.com/fr/viewtopic.php?f=13&t=4763#p21752)

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