AnsweredAssumed Answered

Help please, Alfresco login page doesn't show.

Question asked by terry79 on Apr 27, 2012
Latest reply on May 4, 2012 by bisana
Hi, I started to work at this company about 2 months ago as a technical support and this company uses Alfresco 3.3 on a Windows Server 2003 32bit Server, everything was working fine until one day everyone cannot see the login page of Alfresco share, I have never touch Alfresco in my entire life before, now my company wants me to repair it & i have been going thru some help forum & still couldn't find a solution to my problems, below is what i get when I'm trying to go in to Alfresco Share, please someone explain it to me before i go crazy, thanks in advance.

HTTP Status 500 - 

——————————————————————————–

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.extensions.surf.exception.PlatformRuntimeException: 03270001 Unable to retrieve object: slingshot.site.configuration of type: configuration
   org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:659)
   org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:552)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


root cause

org.springframework.extensions.surf.exception.PlatformRuntimeException: 03270001 Unable to retrieve object: slingshot.site.configuration of type: configuration
   org.springframework.extensions.surf.ObjectPersistenceService.getObject(ObjectPersistenceService.java:130)
   org.springframework.extensions.surf.ModelObjectService.getObject(ModelObjectService.java:507)
   org.springframework.extensions.surf.ModelObjectService.getConfiguration(ModelObjectService.java:135)
   org.springframework.extensions.surf.site.SiteUtil.getSiteConfiguration(SiteUtil.java:99)
   org.springframework.extensions.surf.support.AbstractRequestContext.getSiteConfiguration(AbstractRequestContext.java:138)
   org.springframework.extensions.surf.mvc.ThemeInterceptor.preHandle(ThemeInterceptor.java:66)
   org.springframework.web.servlet.handler.WebRequestHandlerInterceptorAdapter.preHandle(WebRequestHandlerInterceptorAdapter.java:54)
   org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:761)
   org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:716)
   org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:647)
   org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:552)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


root cause

org.springframework.extensions.surf.exception.ModelObjectPersisterException: Error loading object id: slingshot.site.configuration from persister id: webframework.slingshot.persister.remote
   org.springframework.extensions.surf.persister.MultiObjectPersister.getObject(MultiObjectPersister.java:102)
   org.springframework.extensions.surf.ObjectPersistenceService.getObject(ObjectPersistenceService.java:126)
   org.springframework.extensions.surf.ModelObjectService.getObject(ModelObjectService.java:507)
   org.springframework.extensions.surf.ModelObjectService.getConfiguration(ModelObjectService.java:135)
   org.springframework.extensions.surf.site.SiteUtil.getSiteConfiguration(SiteUtil.java:99)
   org.springframework.extensions.surf.support.AbstractRequestContext.getSiteConfiguration(AbstractRequestContext.java:138)
   org.springframework.extensions.surf.mvc.ThemeInterceptor.preHandle(ThemeInterceptor.java:66)
   org.springframework.web.servlet.handler.WebRequestHandlerInterceptorAdapter.preHandle(WebRequestHandlerInterceptorAdapter.java:54)
   org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:761)
   org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:716)
   org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:647)
   org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:552)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


root cause

org.springframework.extensions.surf.exception.ModelObjectPersisterException: Failure to load model object for path: alfresco/site-data/configurations/slingshot.site.configuration.xml
   org.springframework.extensions.surf.persister.PathStoreObjectPersister.getObject(PathStoreObjectPersister.java:251)
   org.springframework.extensions.surf.persister.MultiObjectPersister.getObject(MultiObjectPersister.java:98)
   org.springframework.extensions.surf.ObjectPersistenceService.getObject(ObjectPersistenceService.java:126)
   org.springframework.extensions.surf.ModelObjectService.getObject(ModelObjectService.java:507)
   org.springframework.extensions.surf.ModelObjectService.getConfiguration(ModelObjectService.java:135)
   org.springframework.extensions.surf.site.SiteUtil.getSiteConfiguration(SiteUtil.java:99)
   org.springframework.extensions.surf.support.AbstractRequestContext.getSiteConfiguration(AbstractRequestContext.java:138)
   org.springframework.extensions.surf.mvc.ThemeInterceptor.preHandle(ThemeInterceptor.java:66)
   org.springframework.web.servlet.handler.WebRequestHandlerInterceptorAdapter.preHandle(WebRequestHandlerInterceptorAdapter.java:54)
   org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:761)
   org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:716)
   org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:647)
   org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:552)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


root cause

java.io.IOException: Unable to test document path: alfresco/site-data/configurations/slingshot.site.configuration.xml in remote store: alfresco due to error: 404
   org.springframework.extensions.webscripts.RemoteStore.hasDocument(RemoteStore.java:347)
   org.springframework.extensions.surf.persister.PathStoreObjectPersister.getObject(PathStoreObjectPersister.java:216)
   org.springframework.extensions.surf.persister.MultiObjectPersister.getObject(MultiObjectPersister.java:98)
   org.springframework.extensions.surf.ObjectPersistenceService.getObject(ObjectPersistenceService.java:126)
   org.springframework.extensions.surf.ModelObjectService.getObject(ModelObjectService.java:507)
   org.springframework.extensions.surf.ModelObjectService.getConfiguration(ModelObjectService.java:135)
   org.springframework.extensions.surf.site.SiteUtil.getSiteConfiguration(SiteUtil.java:99)
   org.springframework.extensions.surf.support.AbstractRequestContext.getSiteConfiguration(AbstractRequestContext.java:138)
   org.springframework.extensions.surf.mvc.ThemeInterceptor.preHandle(ThemeInterceptor.java:66)
   org.springframework.web.servlet.handler.WebRequestHandlerInterceptorAdapter.preHandle(WebRequestHandlerInterceptorAdapter.java:54)
   org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:761)
   org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:716)
   org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:647)
   org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:552)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


note The full stack trace of the root cause is available in the Apache Tomcat/6.0.18 logs.


——————————————————————————–

Apache Tomcat/6.0.18

Outcomes