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'The Preview cannot be loaded from server' message

Question asked by yanson on Nov 9, 2012
Latest reply on Nov 30, 2012 by rjohnson
I am new user of Alfreso in the Cloud - have not had issues but recently .docx document previews no longer load in preview (either showing up as a broken image, or Previewer loads but "The preview cannot be loaded from server" is displayed within the previewer).

PDF preview seems to be fine.

If any one has any suggestions that would be great.