AnsweredAssumed Answered

Can't invite one user to certain share sites

Question asked by moshi_moshi on Dec 6, 2012
Latest reply on Dec 12, 2017 by zh
We are encountering an issue when inviting a specific user to some sites in share. The problem is as follows.

On the invite page, the 'Add >>' button next to the user name is disabled.

The user in question isn't a current member of the site, nor have they already been invited, nor do they belong to any groups added to the sites.

The sites are all public, moderated.

On creating a new site, this behaviour doesn't display, it IS possible to invite the user. It only happens for a handful of existing sites.

I'm wondering what the best way is to debug this further. What could it be about this particular user and those particular sites that is preventing the user from being added?

Thanks in advance. Happy to provide more information as necessary.