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Message Could not start MS Office

Question asked by apex52 on Dec 17, 2012
Latest reply on Jan 8, 2015 by eswbitto
Hello,

We are currently running Alfresco Share 4.1 on Red Hat. Our clients are Windows 7 x64 with MS Office 2010 x32. I have set the two registry keys (BasicAuthLevel) recommended for Office 2010 clients on Win 7 and installed the MS patch for web folders. The SharePoint OpenDocuments Class is loaded in IE9 and I can access our internal MS sharepoint site as well as Skydrive so I believe it is working correctly. When I attempt to "edit online" a doc or docx file in Alfresco Share, a message displays stating "Could not start MS Office". Our unix admin has confirmed that the sharepoint module is loaded. I am unsure as to whether it is a server side issue or a client issue. Any assistance would be greatly appreciated. I apologize if this has been answered elsewhere. Thanks.

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