AnsweredAssumed Answered

Automatic events - Superseding not triggering a disposition step

Question asked by chalford on Jul 10, 2013
Latest reply on Oct 18, 2013 by rwetherall
I am having difficulty getting automatic events, such as the supersedes relationship event, to trigger a disposition step. My scenario is as follows:

<li>Create a category in the file plan</li>
<li>Create a folder in the category</li>
<li>In the category, add a disposition schedule that triggers a cutoff when the supersedes event is fired</li>
<li>Add two documents in to the folder, and declare them as records</li>
<li>In one of the records, add a supersedes relationship to the other record</li>

The behaviour I would expect would be for the Cutoff button to now be visible on the record folder. It isn't. Instead, if I go to view details on the folder, I can see the supersedes event listed, with the "Complete Event" button next to it. I do not want to manually complete an automatic event, I would like it to fire automatically. The same sequence of events occurs if I add the relationship to a filed document before I declare it as a record.

I'd read here previously that the Cutoff action will be initiated automatically, based on some sort of scheduled job. Is the same scheduled job behaviour occurring with automatic events too?

Kind regards,