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Livelink Kofax connection issue to Alfresco

Question asked by yuhuayang on Sep 4, 2013
Hello

I am trying to connect to Alfresco via LiveLink using Kofax plugins. When attempting to log into Alfresco, I simply get a Internal 500 error even though the server and application is up and running and is accessible by the browser.

The below is the error:

2013-09-03 14:40:05,479 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - Begin OpenScript
2013-09-03 14:40:06,088 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - End OpenScript
2013-09-03 14:40:06,088 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - Begin RunUI
2013-09-03 14:40:52,043 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:40:58,293 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:41:10,637 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:41:44,014 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:41:53,998 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (404) Not Found.
System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:42:54,141 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:43:13,767 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:43:25,502 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The underlying connection was closed: An unexpected error occurred on a send.
System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. —> System.IO.IOException: The handshake failed due to an unexpected packet format.
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Net.TlsStream.CallProcessAuthentication(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
   — End of inner exception stack trace —
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:45:54,008 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:49:16,250 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:49:29,250 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:49:35,969 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (404) Not Found.
System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:51:15,082 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:53:21,619 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - End RunUI
2013-09-03 14:53:21,619 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - Begin CloseScript
2013-09-03 14:53:21,619 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - End CloseScript
2013-09-03 14:53:46,651 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - Begin OpenScript
2013-09-03 14:53:46,651 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - End OpenScript
2013-09-03 14:53:46,651 [1] DEBUG Alfresco.Kofax.Release.Core.KfxReleaseSetup - Begin RunUI
2013-09-03 14:54:10,667 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)
2013-09-03 14:54:22,105 [1] ERROR Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper - The remote server returned an error: (500) Internal Server Error.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Alfresco.Kofax.Release.WebScripts.AlfrescoTicketHelper.getTicket(String URI)


Anyone have any experience with this? For the URL we simply used the http://ip:8080/share location

Any help is appreciated

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