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Workdesk CE and team inboxes

Question asked by alfresconewbie on Dec 11, 2013
Latest reply on Dec 13, 2013 by alfresconewbie
Hoping someone could clarify this for me, I understand that the 'roles' functionality is not available in the Workdesk CE release to allow for department or team customised views onto the application and it's components.  However, could someone tell me whether team/group inboxes are. I.e. Where an individual has their personal inbox but also access to a team level inbox where they can view and take ownership of cases?

Thanks in advance.

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