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Locked File Issue

Question asked by eswbitto on Jan 21, 2014
Latest reply on May 12, 2014 by alfresquiviris
Hello Everyone,

Ok so I have 3 users that are all accessing one particular file. Not at the same time, but each of them access it at different times after making sure the file is not locked and is able to be edited online.

The problem is that its a excel spreadsheet that shows it is able to be edited online, but when you click on the edit online button and it opens up in M$ office it then gives an error that the document is locked for editing.

Logs show this…


11:03:52,787 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:03:52,909 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for GET to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:03:53,123 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for GET to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:03:53,267 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for GET to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:04:23,182 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:05:00,196 WARN  [org.alfresco.repo.cache.TransactionalCache.org.alfresco.userToAuthorityTransactionalCache] Transactional update cache 'org.alfresco.userToAuthorityTransactionalCache' is full (100).
11:06:30,181 WARN  [org.alfresco.repo.cache.TransactionalCache.org.alfresco.userToAuthorityTransactionalCache] Transactional update cache 'org.alfresco.userToAuthorityTransactionalCache' is full (100).
11:09:19,632 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:13:04,347 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:14:01,522 WARN  [org.alfresco.repo.cache.TransactionalCache.org.alfresco.userToAuthorityTransactionalCache] Transactional update cache 'org.alfresco.userToAuthorityTransactionalCache' is full (100).
11:16:01,138 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:16:46,294 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:21:28,182 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:21:28,292 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for GET to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'
11:22:02,779 INFO  [org.alfresco.module.vti.web.VtiRequestDispatcher] Note - no handler was found for HEAD to uri='/crc-reports/documentLibrary/eCRC submission report 2013-1.xlsx'



The only thing that I can think of it being is that either the users have accessed it at the same time. Or Alfresco hasn't released the status on the file being edited. Either way…anyone have any ideas on the warning that is coming up?

My setup is 4.2.d community on Centos 6.4 with apache as the front end ssl connection.

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