AnsweredAssumed Answered

Admin cannot delete the files locked by another user

Question asked by bisana on Feb 16, 2014
Hi
In my environment, I have some issue based this scenario.
A user locks the file for editing, after this another user opens the same docs in google docs,edit it and save it. Now the file lock cannot be removed. The file cannot even be deleted by admin also
How could I remove the lock as admin user
How could I delete this file as admin user, I tried using the options for both unlock or delete by admin user, it did not work
How could I bypass it, can I do it from the backend anything to solve this issue
Guidance and advice requested
Thanks
Joseph John
I am using CE 4.2.d

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