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MS Office file locked after online edit

Question asked by pacco_robin on Jun 24, 2014
Latest reply on Oct 27, 2016 by adriancrawley

On a regular basis we experience difficulties with online edit of Office files (Alfresco 4.2.f on Ubuntu server).

When a user edits a file online Alfresco shows the file is locked. When the user finishes this message disappears from Alfresco but unfurtunately when another user tries to edit that file online Office (e.g. Excel) tells this user the file is already locked for editing by another user.

The only way to fix this is to delete the file and upload the latest version again.

Cataline.out does not show any errors.

Does anyone experience this as well and is there a solution to this problem?

Kind regards,