AnsweredAssumed Answered

Desktop Sync connect Private

Question asked by taylor.ongaro@aicure.com on Jun 27, 2014
Latest reply on Jun 30, 2014 by nicolasraoul
Hello Alfresco World,

This query related to Desktop Sync not connecting to our instance.

Background:
Alfresco Community v4.2.0
(r56674-b4848) schema 6033
Ubuntu 12

Windows Client Operating System: 7
java version "1.7.0_60" (32-bit)
Java(TM) SE Runtime Environment (build 1.7.0_60-b19)

We maintain a Private instance that is located at https://[ourhost.com]/alfresco

I have a valid account in our Private instance.

Within the AlfrescoSync preferences, one can choose Account Type: Cloud or Private.
I choose Private, and enter the Server: https://[ourhost.com]/alfresco, username and password and click Login.

When I attempt to connect, connection fails.

(also attempted url strings with https://[ourhost.com]/share, and https://[ourhost.com]/ as the base url leads into share site), none of these strings are able connect.

The Error Message: There was an error connecting to Alfresco. Please check your login settings and try again.

Log Snippet
16:47:38.142 INFO  AlfrescoSyncClient - ———-Alfresco Sync Started———-
16:47:38.189 DEBUG SyncManager - exceptions loaded: {^~.*=IGNORE, ^\..*=IGNORE, Microsoft User Data=IGNORE, ^.*\.(iso|exe|app|tmp|TMP)$=IGNORE, Thumbs.db=IGNORE, About Stacks.lpdf=IGNORE}
16:47:38.190 DEBUG AccountManager - Creating AccountManager Instance
16:47:38.226 DEBUG AccountManager - Loading accounts from preferences…
16:47:50.326 DEBUG SystemTrayIcon - Preferences Dialog Opened
16:48:20.829 DEBUG RemoteFileStore - Cloud: Test Connection
16:48:21.269 ERROR RemoteFileStore - Cannot connect to webdav [https://alfresco.[OURHOST].com/alfresco/]
16:48:21.269 ERROR RemoteFileStore - java.net.SocketException: Permission denied: connect
16:48:21.269 ERROR RemoteFileStore - Cloud: Invalid credentials
16:49:17.018 DEBUG RemoteFileStore - Cloud: Test Connection

ALSO, I NOTICED that the AlfrescoSync log appears to use 'Cloud:' in the log, though I am attempting to use a Private instance, and have selected as much in the AlfrescoSync preferences. (This may be of no consequence, while an item to bring up. I wonder/would like to ask, if the AlfrescoSync client log uses 'Private:' in the log string at any point, or even when choosing Private in the Preferences interface, the reference to 'Cloud:' in the log is to be expected?)

Also, hopeful to ask/inquire of the forum, if there are any server side setup requirements necessary to use the client side AlfrescoSync?

Thank you in advance, I appreciate any information or guidance. Again, thanks from Maine.

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