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Develop Ticketing stystem in alfresco

Question asked by malliswar on Apr 6, 2015
hi all,

           i want create a ticketing-system in alfresco (instead of using email to raise issues to help desk)

           and i am thinking of deveoping the entire module in java and then integrate it in alfresco .so

           i need some suggestions ,like is there any way i can use alfresco api to do this
           also i want keep track on the ticket-status and want to provide these statistics to admin

please tell me any possible work-around for this

           thank you.