We are running alfresco on Windows 2008 and using Windows integrate authentication (Windows sso) Our users are working and suddenly the authentication pop-up comes up
Thanks for clarifications.
The behaviour you are seeing is probably a bad configuration in Alfresco or connectivity problems between Alfresco and Active directory server.If NTLM SSO is properly configured, the client should never see the log in box.
The problems can be troubleshooted by adding additional logging (or probably observing the existing logs) of Alfresco.A couple of useful filters for log4j:Alfresco side:
What version of Alfresco are you using?
We are using alfresco enterprise 4.2.4 on Windows 2008 R2 and using NTLM sso
Hi, could you please add some details about your use case?Are the clients using a browser? If they are, then which one?Do you know if this use case worked before?
Just having the information that your clients are using NTLM SSO and these clients are successfully accessing Alfresco and after a while they have to log in again, probably means that their session has expired and it has to be renewed.
We are using IE 11
what’s happening is that for some usersthey are constantly being prompted to enter their user credentials. Regardless if the user enters their credentials or not the pop up willcontinuosly appear thus not letting the user use Alfresco. The page usuallyfreezes and users have to close their browsers if they can as the page is “NotResponding” or reboot their computer. Once they go back into Alfresco itwill work for a while then the pop will appear again and the processrepeats. I’ve had this happen to me while I was given a presentation in aboardroom. The first hour I had no issues then all of a sudden I wasprompted to to enter my user credentials which I did to no avail. Icouldn’t access Alfresco for roughly 30 minutes as I was constantly being askedto enter my credentials even after I rebooted. This was the first timeI’ve experienced the issue first hand as I’ve never had the issue occur on mydesktop. For some of the users this happens regularly throughout the day. The pop up will appear at any time regardless of the task the user isdoing.
Typically once it happens and you close your browser and try to open itagain the pop will appear soon as you click on the link.
It looks like for any reason the session is broken (expired) so Alfresco requires authentication, user enter credentials but alfresco is unable to authentication entering Windows credentials this kind of authentication s has not been set up whatis set up is SSO ..
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