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Get idle period for a task

Question asked by arne on Jun 14, 2011
Latest reply on Jun 20, 2011 by arne
Hi there,

I have been looking for a way to determine the time a task has been idle before it has been claimed by a candidate user?

If I have a process with two sequential <UserTask/> definitions. Both tasks have the potential owner set to a user(xyz). When I now deploy and start the process the start time for the first task is set directly and not when a candidate user claims the task. And that´s what I define to be the "idle time" of a task.

In the project I am working on currently we define the following:

running time = idle time + process time

running time: the total duration
idle time: starting after previous task has completed
process time: time it took a user to complete the task (from "claim" to "complete")

How can I get this figure for tasks? I have not found any way through the API?

I´d be glad if somebody could help!

Thanks in advance,