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Timer Events based on task assignment

Question asked by ruedesilva on Aug 23, 2011
Latest reply on Aug 23, 2011 by ronald.van.kuijk

Our customer has a request where once a task is assigned it can only sit with a person for a certain amount of time and then goes back to the queue (As there is no queue concept here, I managed this by setting the Assignee to null). Then the task can be picked up again by the same user, new user or a manager re-assign to someone else.

The issue is a Timer event can be set on the task itself as a boundaryEvent. So the timer starts right away when the task gets created. This is no good as I need the timer to start only when the task gets assigned. Can this be achieved somehow thru a tasklistner or some other mechanism?