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delegate usertasks at users absence

Question asked by fellowtom on Aug 6, 2013
Latest reply on Aug 7, 2013 by fellowtom
Hi all,

I have a question about task delegation. It's more about the way to do it, if ppl are on holidays or get ill. The last topic I found here about that problem was more than 1 year ago, but I think there is no API to handle it comfortable implement yet, isnt it?
So what should be the best way to solve this problem?

A )  I could create a HolidaysUserTask at the beginning of every process to define a representative user to which the tasks get delegated, if the date is reached. But I think this is pretty annoying.

B )  Currently there is no database of all users where holidays and illnesses are stored. Additionally the representative could be set here for each user. To interact with such a database should be the best way though.

C )  Add a lot of Users and Usergroups (not the best option for sensitive usertasks), which are also allowed to complete it

D )  Auto-delegate teh task at timerboundary events

If you have any additional ideas how to deal with that topic the best way, please share them with me ;)

With kind regards…