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Suggestions for High Level System Monitoring

Question asked by richhanbidge on Dec 30, 2015
Latest reply on Jan 8, 2016 by richhanbidge
Hi, I'm looking for a generic way to be notified when an exception happens in the system.  We had a periodic system task fail last week, and we didn't find out until one of our users told us about it.  I'd like to be notified before they notice.  :)

I've seen there are ways to use BPMNErrors, but I'm looking for something higher level.  I'd prefer not to author a similar construct for each periodic task.

If possible, I'd like to have a new process started in response to an exception, such that a human gets notified.  I could imagine a SystemErrorsProcess which assigns itself to an Admin group, and sends an email notification to everyone in that group.  I'm just not sure how to get started with such a solution, or if it's even a reasonable approach from a BPMN/Workflow perspective.

Is there a way to register for a general Error event, such that we can achieve this, or a similar result?  If there is a best practice contrary to what I'm thinking, I'd love to hear that as well.

Cheers,
Rich

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