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Activiti Mail Task - few mail are not going using Activti Mail Task

Question asked by ritesh1.k.gupta on Jun 27, 2016
Latest reply on Jun 29, 2016 by ritesh1.k.gupta

we have used the activiti mail task in the workflow. Few mail have not been going throught the activiti mail task. I am able to see the details in the ACT_RU_JOB (in the EXCEPTION_MSG_ Column it showing the message " Could not send email in execution + process instance id ". There are 1522 times this task is used for sending the email - out of which 20 times the mail was not went through the email task.  In the Application Logs, there are no exception which tells about why the mail was not sent 20 times. The only place where I can the find the details that was not sent it is in ACT_RU_JOB.

could you please help on it to find the reason that why the mail was not going.