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Alfreco session  broken while using  HTTPS

Question asked by oscar_2016 on Dec 9, 2016
Latest reply on Dec 16, 2016 by oscar_2016

Hello 

Are  environment is as  follows

Windows  2008  R2 

Apache Tomcat/7.0.53

Alfresco 4.2.4 enterprise  edition

The  issue  we  are  experience in alfresco  share  is as  follows

1. Authentication NTLM SSO  on  active  directory

2. We  only  are  authenticating  share and  explorer

3 Using  http  and  https.

what’s happening is that for some users they are randomly y being prompted to enter their user credentials through the Windows  security pop up  windows, the user enter  their active  directory  credentials but  the pop  up will continuosly appear thus not letting the user use Alfresco.  The page usually freezes and users have to close their browsers if they can as the page is “Not Responding” or reboot their computer.  Once they go back into Alfresco it will work for a while then the pop will appear again.

The  above  issue only occurs while  they are using  https, his makes me think that the problem is not caused by the authentication but by the configuration of the connector in TOMCAT, below is my  configuration,  could  you  help  me  to understand  why the  session  is  broken  and  the user  are  prompted to  enter  credential if we  set up  NTLM-SSO.  Thanks  so much  for  your help 

<Connector port="8445" protocol="org.apache.coyote.http11.Http11NioProtocol" SSLEnabled="true"
               maxthreads="400" scheme="https" secure="true"
               keystoreFile="D:\Alfresco\alf_data\keystore\ssl.serv.keystore"
               keystorePass="kT9X6oe68t" keystoreType="JCEKS"
               clientAuth="false" sslProtocol="TLS" />       

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