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Online editing 5.2

Question asked by lufunoc on Feb 12, 2018

Good day,


Users are getting different results when doing online editing on documents in the repository. 


Some users are getting a pop up with the following message: Open Url:Word Protocol. See attached screen(Online Editing).


Other users the URL changes and the following (ms-word:ofe%7Cu%7C) gets appended on the URL that should open the document.

The final URL that appears on the screen after clicking edit online would be like this: 



See attached screen (EditonlineURL).


The URL below works, that tells me OAS is ok.



And then there's a user that can do online editing with no issues, pointing to the same server as the users that are experiencing issues.


Kind Regards