We are primarily an infrastructure support company but an opportunity has arisen to get involved in Alfresco ECM (design, implementation and support). We are trying to map out the very high level roles required and I believe it looks something like this:
- Middleware / configuration specialist
- Product SME (could actually DBA or Middleware person)
The question I have is (a) is it realistic to be able to support Alfresco without having developers in the picture (are the tools available out-of-the-box to allow you to build the front end screens or is it always a requirement to have pure development skills involved to get real value) and (b) are we missing other obvious skill areas (I am deliberately ignoring Project here as that obviously involves a whole other layer of skills).