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Authentication details not recognized at log-in

Question asked by massimo0987 on Feb 27, 2019
Latest reply on Mar 11, 2019 by massimo0987

Dear Community,

 

We have installed Alfresco Community v5.2.0 on our company server. Alfresco takes the users form the active directory of Windows, so all of us can enter Alfresco using our windows credentials.

Now a collegue of us, Colleague001, is having the following problem: logging to Alfresco fails with the warning message “Authentication details have not been recognized or ACS could not be available in this moment” (see attached screenshot01). This is very strange because Colleague001 has always been able to access Alfresco.

If I search for Colleague001 inside the members of the site, he is still there (see screenshot 02) as always.

Why is Colleague001 not able to enter Alfresco anymore?

 

Thank you for your help!

Best regards

Massimo (Italy)

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