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Issues recovering deleted folders

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Jaime-1
Active Member
‎28 Jul 2020 8:16 AM

Issues recovering deleted folders

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I have deleted one of the folders in the repository by mistake.

I have tried to recover it from the recycle bin but I got the following message: "Wait. The files are being recovered...", but then I get another message saying: "Cannot recover folder (x)".

I have tried reindexing but it did not work and restoring from backup is not an option.

Any ideas, please?

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EddieMay
Alfresco Employee
‎28 Jul 2020 3:51 PM

Re: Issues recovering deleted folders

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Hi @Jaime-1,

This sometimes happens when a repository operation (in this case restoring the folder) takes longer than the set Share-Alfresco communication timeout. So, this is usually a client side error, it doesn't necessarily mean that the operation itself has failed.

HTH,

Digital Community Manager, Alfresco Software.
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EddieMay
Alfresco Employee
‎28 Jul 2020 1:11 PM

Re: Issues recovering deleted folders

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Hi @Jaime-1 ,

Welcome to Alfresco!

Which version of Alfresco are you running & what is your environment? Also, is there anything in the alfresco log files?

Thanks,

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
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EddieMay
Alfresco Employee
‎28 Jul 2020 3:51 PM

Re: Issues recovering deleted folders

Jump to solution

Hi @Jaime-1,

This sometimes happens when a repository operation (in this case restoring the folder) takes longer than the set Share-Alfresco communication timeout. So, this is usually a client side error, it doesn't necessarily mean that the operation itself has failed.

HTH,

Digital Community Manager, Alfresco Software.
Problem solved? Click Accept as Solution!
0 Kudos
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