Dear Team,
We have a requirement where we need to develop a ticketing tool that has features to raise a ticket(incident,Service request),assigning and resolving the ticket,SLA and extracting reports.
So we wanted to know that Can we develop the workflow for incident and service request management.In the workflow there should be statuses like on creation the ticket should go to "status -x"and if any one assignes the ticket ,it should go to "status -y" and if they want to keep ticket in pending it should go to "status -z" and on resolving it should go to "status -w"
Actually we are in the beginning of the development of ticketing tool using activiti,so please let us know if activiti is suitable in achieving our requirement
If there is any documentation or references regarding this requirement please let us know.
Thanks & Regards
Sanjana Nalam.
